{"id":69,"date":"2017-07-27T02:01:33","date_gmt":"2017-07-27T02:01:33","guid":{"rendered":"https:\/\/www.thecollection.com\/?page_id=69"},"modified":"2023-12-28T10:43:57","modified_gmt":"2023-12-28T15:43:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.thecollection.com\/about-us\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n\t<section class=\"section hide-for-small\" id=\"section_57408811\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse align-middle align-center\"  id=\"row-855898221\">\n\n\n\t<div id=\"col-1801368041\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3349774921\" class=\"text\">\n\t\t\n\n<p class=\"uppercase\"><strong>ABOUT US<\/strong>: <a href=\"\/the-collection-insider\/\">The Collection Insider<\/a>\u00a0 | <a href=\"\/about-us\/management-team\/\">Our Management Team<\/a> \u00a0|\u00a0 <a href=\"\/about-us\/faq\/\">FAQ<\/a>\u00a0 | \u00a0<a href=\"\/about-us\/bachourcafe\/\">Bachour Caf\u00e9<\/a><\/p>\n\n\t\t\n<style>\n#text-3349774921 {\n  font-size: 0.95rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1801368041 > .col-inner {\n  padding: 20px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_57408811 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_59401681\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"997\" src=\"https:\/\/www.thecollection.com\/wp-content\/uploads\/2023\/05\/video-bg01.jpg\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse align-equal\"  id=\"row-2098093026\">\n\n\t<div id=\"col-136452637\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2098540995\" class=\"text\">\n\t\t\n<h2>Frequently Asked Questions<\/h2>\n\t\t\n<style>\n#text-2098540995 {\n  font-size: 2.7rem;\n  line-height: 1.55;\n  color: rgb(255, 255, 255);\n}\n#text-2098540995 > * {\n  color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-2098093026 > .col > .col-inner {\n  padding: 30px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_59401681 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: rgb(0,0,0);\n}\n#section_59401681 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.686);\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"is-divider divider clearfix\" style=\"background-color:rgba(0, 0, 0, 0);\"><\/div>\n<div class=\"row\"  id=\"row-1973206245\">\n\n\t<div id=\"col-2098041901\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-4180427527\" class=\"text\">\n\t\t\n<h3>THE COLLECTION is not your typical dealer, and we get some common questions about our unique features and services.<\/h3>\n\t\t\n<style>\n#text-4180427527 {\n  color: rgb(0,0,0);\n}\n#text-4180427527 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-876465513\">\n\n\t<div id=\"col-209290483\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2691563222\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2691563222-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-is-your-facility-located?\" aria-expanded=\"false\" aria-controls=\"accordion-2691563222-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where is your facility located?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2691563222-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2691563222-label\">\n\t\t\t\n<p>You will find our <strong>New and Pre-owned Car Sales and Service<\/strong> and Parts Facilities on the corner of Bird Road and Ponce de Leon Blvd. We are just minutes from Brickell, Miami Beach, Pinecrest, South Miami and Coconut Grove. Our new and pre-owned car facility is just a few blocks off US1, so finding our dealership is quite easy.<\/p>\n<p>We invite you to visit <strong>Ferrari of Miami<\/strong> at 1550 Biscayne Boulevard in Miami. Ferrari of Miami is a stand-alone Ferrari dealership.<\/p>\n<p>Visit our newest venture <strong>Jaguar Land Rover Coral Gables<\/strong> at 155 S Dixie Hwy, Coral Gables, FL 33133<\/p>\n<p>Click below for directions to all four locations from Google Maps:<\/p>\n<p><a href=\"https:\/\/www.google.com\/maps\/place\/200+Bird+Rd,+Coral+Gables,+FL+33146\/@25.7345304,-80.2611903,17z\/data=!3m1!4b1!4m5!3m4!1s0x88d9b7eb9763da15:0x617d85d8fb8e0220!8m2!3d25.7345256!4d-80.2590016\" target=\"_blank\" rel=\"noopener\">New and Pre-owned Car Sales @ 200 Bird Road, Coral Gables, FL 33146<\/a><\/p>\n<p><a href=\"https:\/\/www.google.com\/maps\/place\/1550+Biscayne+Blvd,+Miami,+FL+33132\/@25.7902286,-80.1918747,17z\/data=!3m1!4b1!4m5!3m4!1s0x88d9b6a7b9cf3575:0x4fcfc8cc2e133003!8m2!3d25.7902286!4d-80.189686\" target=\"_blank\" rel=\"noopener\">Ferrari of Miami @ 1550 Biscayne Boulevard, Miami FL 33132<\/a><\/p>\n<p><a href=\"https:\/\/www.google.com\/maps?q=land+rover+coral+gables&amp;rlz=1C1GCEU_enUS989US989&amp;um=1&amp;ie=UTF-8&amp;sa=X&amp;ved=2ahUKEwjn-vfJn4T-AhWVRjABHZFXDggQ0pQJegQIBBAC\" target=\"_blank\" rel=\"noopener\">Jaguar Land Rover Coral Gables @ 155 S Dixie Hwy, Coral Gables, FL 33133<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2192995001\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2192995001-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-brands-does-the-collection-sell-and-service?\" aria-expanded=\"false\" aria-controls=\"accordion-2192995001-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What brands does THE COLLECTION sell and service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2192995001-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2192995001-label\">\n\t\t\t\n<p>The Collection is an official authorized dealer for eight of the world\u2019s most renowned brands: Alfa Romeo, Aston Martin, Audi, Ferrari, Jaguar, Land Rover, Maserati, McLaren, Pininfarina and Porsche.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2487671536\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2487671536-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-also-retail-other-brands?\" aria-expanded=\"false\" aria-controls=\"accordion-2487671536-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you also retail other brands?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2487671536-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2487671536-label\">\n\t\t\t\n<p>Yes, THE COLLECTION Pre-Owned retails other pre-owned brands. Please check our pre-owned inventory\u00a0<a href=\"https:\/\/the-collection.ebizautos.com\/used-cars.aspx\" target=\"_blank\" rel=\"noopener\">here<\/a>\u00a0as we often have a selection of unique models available for purchase.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3202057929\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3202057929-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-customer-benefits-that-you-offer?\" aria-expanded=\"false\" aria-controls=\"accordion-3202057929-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the customer benefits that you offer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3202057929-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3202057929-label\">\n\t\t\t\n<p>All customers of THE COLLECTION are treated exactly the same; whether you own a $30,000 vehicle, or a $300,000 vehicle. With complimentary valet parking,\u00a0<a href=\"https:\/\/www.antoniobachour.com\/\" target=\"_blank\" rel=\"noopener\">Bachour Cafe<\/a>\u00a0in our lobby, complimentary chargers for mobile devices and free Wi-Fi access; you can sit back and relax while your vehicle is serviced. Or, do some retail therapy and walk away with the perfect gift or automotive accessory at our on-site\u00a0<a href=\"https:\/\/www.thecollection.com\/parts-accessories\/#section-ferrari-boutique\" target=\"_blank\" rel=\"noopener\">Boutique<\/a>\u00a0and you\u2019ll feel THE COLLECTION difference.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1952130108\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1952130108-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-don\u2019t-have-time-to-come-in-and-shop-for-a-car,-can-you-just-bring-one-to-me-for-a-test-drive?\" aria-expanded=\"false\" aria-controls=\"accordion-1952130108-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I don\u2019t have time to come in and shop for a car, can you just bring one to me for a test drive?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1952130108-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1952130108-label\">\n\t\t\t\n<p>We know that your time is extremely valuable. Please contact the respective Sales Manager below and he will facilitate having a sales representative bring the vehicle of your dreams to your home or office.<\/p>\n<p>Audi: <a href=\"gnavarette@thecollection.com\">Gabriel Navarette <\/a>| 305.476.2058<br \/>\nPorsche: <a href=\"nedwards@thecollection.com\">Nick Edwards<\/a> | 305.476.2014<br \/>\nLand Rover\/Jaguar: <a href=\"philip.leite@jlrcoralgables.com\">Phil Leite |<\/a> 786.516.2902<br \/>\nFerrari: <a href=\"acruz@thecollection.com\">Andres Cruz<\/a> | 305.476.3052<br \/>\nMaserati\/Alfa Romeo: <a href=\"randy.cano@thecollection.com\">Randy Cano<\/a> | 305.569.7945<br \/>\nAston Martin\/McLaren: <a href=\"jgerena@thecollection.com\">Javier Gerena<\/a> | 305.569.7942<br \/>\nPre-Owned: <a href=\"wpena@thecollection.com\">William Pe\u00f1a<\/a> | 305.476.3050<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1548698740\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1548698740-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-am-ready-to-turn-in-my-lease,-what-do-i-need-to-do?\" aria-expanded=\"false\" aria-controls=\"accordion-1548698740-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I am ready to turn in my lease, what do I need to do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1548698740-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1548698740-label\">\n\t\t\t\n<p>Please call a lease termination specialist for specific instructions as they vary by financial institution and brand:<\/p>\n<p>Audi | <a href=\"tel:+1-305-476-3029\">305-476-3029<\/a><br \/>\nPorsche | <a href=\"tel:+1-305-476-4022\">305-476-4022<\/a><br \/>\nJaguar | <a href=\"tel:+1-305-476-2008\">305-476-2008<\/a><br \/>\nFerrari, Maserati, Aston Martin, McLaren, Alfa Romeo | 305-476-2028<br \/>\nWhen you call, one of our specialists will refer you to an outside agency which will set a date for you to inspect and return your vehicle. As a general rule, the inspection should take approximately 30 minutes. The leasee will need to be present to complete the paperwork. Here\u2019s what you can expect to take:<\/p>\n<p>Both sets of keys<br \/>\nThe original books that came in the glovebox of your vehicle<br \/>\nThe paperwork you received when the vehicle was inspected<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-850361041\" class=\"accordion-item\">\n\t\t<a id=\"accordion-850361041-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-trade-in-my-old-car-directly-with-you?\" aria-expanded=\"false\" aria-controls=\"accordion-850361041-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I trade in my old car directly with you?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-850361041-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-850361041-label\">\n\t\t\t\n<p>Yes! We take trade-ins every day.<a href=\"https:\/\/www.kbb.com\/instant-cash-offer\/W\/100046740\/43A6F9B8-DB6C-48C0-A360-F658B2176E3E\/\" target=\"_blank\" rel=\"noopener\"> Click here<\/a> to get a Kelly Blue Book\u00ae estimate of what your trade-in is worth. Keep in mind that you will have to bring the vehicle in to be inspected in person.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3315626988\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3315626988-label\" class=\"accordion-title plain\" href=\"#accordion-item-what&#039;s-the-benefit-of-bringing-my-car-into-service-at-the-collection-once-i-have-bought-or-leased-it?\" aria-expanded=\"false\" aria-controls=\"accordion-3315626988-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What's the benefit of bringing my car into service at THE COLLECTION once I have bought or leased it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3315626988-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3315626988-label\">\n\t\t\t\n<p>We take stellar service very seriously. In fact, our Service team\u2019s sole mission is to make every visit a smooth and seamless experience. From the moment a customer calls for an appointment or a vehicle enters our dealership to final pickup \u2014 our Service department works much like a well-oiled machine.<\/p>\n<p>Here\u2019s why you should service your vehicle with us:<\/p>\n<ul>\n<li>South Florida\u2019s largest team of factory-trained technicians with the most extensive training and experience in the marketplace<\/li>\n<li>State-of-the-art, air-conditioned repair facility with the factories\u2019 latest technical support, special tools and proprietary diagnostic technology<\/li>\n<li>We only use factory-authorized parts<\/li>\n<li>We make sure to maintain your vehicle in accordance with each Manufacturer\u2019s recommended service schedule throughout the life of your vehicle. We receive this information first-hand from each manufacturer, so often times we know that a service, recall or upgrade must be performed before you do.<\/li>\n<li>VIP shuttle service and an extensive fleet of brand new loaner vehicles (available with an appointment)<\/li>\n<li>We can arrange for pick up and drop off of your vehicle at your home or office or anywhere that is convenient for you<\/li>\n<li>Complimentary car wash with every service<\/li>\n<li>Express checkout service with the ability to pay for your service in advance via text or email<\/li>\n<li>The convenience of service on Saturday from 8 a.m. to 6 p.m.<\/li>\n<li>VIP shuttle service and an extensive fleet of brand new loaner vehicles<\/li>\n<li>Easy appointment process via our app, by phone 305-444-1111 or online with next-day appointments available<\/li>\n<\/ul>\n<p>Details such as comfortable customer lounge and ease of doing business further define THE COLLECTION\u2019s exceptional commitment to all of our clients. If your automobile requires immediate attention please click here to setup an appointment or if you prefer to speak to a live service representative, please call us directly at <a href=\"tel:305-444-1111\">305-444-1111<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1321074866\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1321074866-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-have-a-light-on-in-my-car\u2026what-does-it-mean?\" aria-expanded=\"false\" aria-controls=\"accordion-1321074866-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I have a light on in my car\u2026what does it mean?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1321074866-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1321074866-label\">\n\t\t\t\n<p>Below is a link to owner guides provided by each brand we retail. Please note that you will need your VIN number to access the online Owner\u2019s Manuals:<\/p>\n<p><a href=\"http:\/\/ownersmanual.audiusa.com\/\" target=\"_blank\" rel=\"noopener\">Audi<\/a><br \/>\n<a href=\"http:\/\/www.porscheownersmanuals.com\/\" target=\"_blank\" rel=\"noopener\">Porsche<\/a><br \/>\n<a href=\"http:\/\/www.ownerinfo.jaguar.com\/\" target=\"_blank\" rel=\"noopener\">Jaguar<\/a><br \/>\n<a href=\"http:\/\/www.maseratiusa.com\/maserati\/us\/en\/services-aftersales\" target=\"_blank\" rel=\"noopener\">Maserati<\/a><br \/>\n<a href=\"https:\/\/www.astonmartin.com\/live\/apps\" target=\"_blank\" rel=\"noopener\">Aston Martin<\/a><br \/>\n<a href=\"http:\/\/sg.thefactoryi.com\/thecollection.com\/mclaren-owner-manual-720S-us-english\/en-US\/contents.htm\">McLaren<\/a><br \/>\n<a href=\"https:\/\/www.alfaromeousa.com\/owners\/owners-service-manual\" target=\"_blank\" rel=\"noopener\">Alfa Romeo<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-76518529\" class=\"accordion-item\">\n\t\t<a id=\"accordion-76518529-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-reach-roadside-assistance?\" aria-expanded=\"false\" aria-controls=\"accordion-76518529-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I reach Roadside Assistance?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-76518529-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-76518529-label\">\n\t\t\t\n<ul>\n<li>Audi <a href=\"tel:+1-800-411-9988\">800-411-9988<\/a><\/li>\n<li>Porsche <a href=\"tel:+1-800-767-7243\">800-767-7243<\/a><\/li>\n<li>Jaguar<a href=\"tel:800-452-4827\"> 800-452-4827<\/a><\/li>\n<li>Maserati <a href=\"tel: 888-371-1802\">888-371-1802<\/a><\/li>\n<li>Ferrari <a href=\"tel: 866-551-2828\">866-551-2828<\/a><\/li>\n<li>Aston Martin <a href=\"tel: 888-592-7866\">888-592-7866<\/a><\/li>\n<li>McLaren<a href=\"tel: 855-462-5273\"> 855-462-5273<\/a><\/li>\n<li>Alfa Romeo <a href=\"tel: 844-253-2872\">844-253-2872<\/a><\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3637938713\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3637938713-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-pre-pay-service-so-that-i-pick-up-my-car-more-quickly?\" aria-expanded=\"false\" aria-controls=\"accordion-3637938713-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I pre-pay service so that I pick up my car more quickly?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3637938713-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3637938713-label\">\n\t\t\t\n<p class=\"p1\"><span class=\"s1\">Yes! Your service advisor can send you a payment link via text or email in order to make for a more seamless experience. We are partnered with an industry-certified provider powered by 3D-Secure, so your transaction is completely safe and secure.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Here\u2019s what you will need to know:<\/span><\/p>\n<ul>\n<li class=\"li1\"><span class=\"s2\">Once you receive the payment link, please click on the the\u00a0<b>Pay Now<\/b>\u00a0button below to make a payment and expedite your pick-up<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Please note that you will need:<br \/>\n<\/span><span class=\"s2\">\u00a0 \u00a0 \u00a0 \u00a0\u2013 The billing address\/zip code on file with the issuing bank<br \/>\n<\/span><span class=\"s2\">\u00a0 \u00a0 \u00a0 \u00a0\u2013 The Security Code<br \/>\n<\/span><span class=\"s2\">\u00a0 \u00a0 \u00a0 \u00a0\u2013 The expiration Date<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">You will receive a receipt once payment is complete<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">For security purposes, this link expires in 24 hours<\/span><\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3203491634\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3203491634-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-you-pick-up-my-car-so-that-i-don\u2019t-have-to-bring-it-in-myself-for-service?\" aria-expanded=\"false\" aria-controls=\"accordion-3203491634-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will you pick up my car so that I don\u2019t have to bring it in myself for service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3203491634-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3203491634-label\">\n\t\t\t\n<p>Yes! We are happy to arrange for a flatbed to pick up your vehicle and bring it in for major services needed. Please contact your service advisor for details and pricing, if applicable.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2594353287\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2594353287-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-provide-alternate-transportation?\" aria-expanded=\"false\" aria-controls=\"accordion-2594353287-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you provide alternate transportation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2594353287-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2594353287-label\">\n\t\t\t\n<p>YES! In addition to loaner vehicles, we also provide complimentary ride share for our clients. Ask our appointment specialists for details.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4240155256\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4240155256-label\" class=\"accordion-title plain\" href=\"#accordion-item-i\u2019m-traveling-and-would-like-to-have-my-vehicle-serviced-while-i-am-away.-can-you-help-me-with-that?\" aria-expanded=\"false\" aria-controls=\"accordion-4240155256-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I\u2019m traveling and would like to have my vehicle serviced while I am away. Can you help me with that?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4240155256-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4240155256-label\">\n\t\t\t\n<p>It would be our pleasure to service your car while you travel and we will also provide you with transportation to and from THE COLLECTION to Miami International Airport. We will also make arrangements to deliver the car to your home when complete.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3897810334\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3897810334-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-want-to-receive-a-loaner-vehicle-while-my-car-is-in-service-what-do-i-need-to-do?\" aria-expanded=\"false\" aria-controls=\"accordion-3897810334-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I want to receive a loaner vehicle while my car is in service what do I need to do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3897810334-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3897810334-label\">\n\t\t\t\n<h4>If you purchased your vehicle at THE COLLECTION and made an appointment for a service that takes more than two hours, you are eligible for a complimentary loaner. Here are a few things to keep in mind:<\/h4>\n<ol>\n<li>Loaner vehicles must be reserved online or through the service appointment o\ufb03ce at the time your service appointment is scheduled.<\/li>\n<li>Loaner vehicles may only be provided to drivers with a valid US driver\u2019s license who have reached 21 years of age<\/li>\n<li>You will need to provide a valid driver\u2019s license, credit card, proof of insurance and insurance declarations page proving minimum liability coverage (our service representatives will guide you through this process) at the time of your service The following insurance providers are not accepted:<\/li>\n<\/ol>\n<ul>\n<li>Kemper\/Infinity<\/li>\n<li>Estrella<\/li>\n<li>General<\/li>\n<li>United Auto<\/li>\n<\/ul>\n<ol start=\"4\">\n<li>All documents must be in the name of the individual receiving the loaner vehicle and the insurance must cover the vehicle being serviced.<\/li>\n<li>A security deposit will be charged to your credit card at the time of loaner pick-up<\/li>\n<li>Loaner vehicles must be returned within four hours of noti\ufb01cation that your vehicle is ready to be picked up.<\/li>\n<li>Usage is limited to 75 miles per day and vehicles must remain within Dade, Broward, and Monroe<\/li>\n<li>Vehicles must be returned in the same condition they went<\/li>\n<li>The loaner vehicle must be returned the same day that service is completed (by 7:00 p.m. or no later than 9:00 a.m. the following business day)<\/li>\n<li>Smoking and pets are\u00a0<u>not<\/u>\u00a0<u>allowed<\/u> in loaner. A $200 charge will be applied if detailing due to evidence of pets or smoking is deemed necessary.<\/li>\n<\/ol>\n<h4><strong>Complimentary<\/strong>\u00a0<strong>loaner<\/strong>\u00a0<strong>vehicles<\/strong>\u00a0<strong>are<\/strong>\u00a0<strong>not<\/strong>\u00a0<strong>provided<\/strong>\u00a0<strong>for<\/strong>\u00a0<strong>service<\/strong>\u00a0<strong>visits<\/strong>\u00a0<strong>relating<\/strong>\u00a0<strong>to<\/strong>\u00a0<strong>the<\/strong>\u00a0<strong>following:<\/strong><\/h4>\n<ul>\n<li>Body repairs<\/li>\n<li>Damage caused by the driver of the vehicle<\/li>\n<li>Insurance repairs<\/li>\n<li>Repairs taking less than two hours to complete<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3523303074\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3523303074-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-bank-placed-a-hold-on-my-card-because-i-am-driving-a-loaner.-how-much-is-the-hold-and-how-long-will-it-be-in-effect?\" aria-expanded=\"false\" aria-controls=\"accordion-3523303074-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The bank placed a hold on my card because I am driving a loaner. How much is the hold and how long will it be in effect?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3523303074-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3523303074-label\">\n\t\t\t\n<p>As is customary with rental cars, we are required to place an authorization hold on your credit card to protect against damages. Holds range from $500-$1000 depending on the vehicle you drive. Please check with your financial institution directly regarding the length of time the hold is in effect. Typically, credit cards are released within 3-5 days, while debit cards holds are usually released within 2-3 weeks.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2577132278\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2577132278-label\" class=\"accordion-title plain\" href=\"#accordion-item-if-i-choose-to-wait-while-my-vehicle-is-serviced,-what-amenities-are-available-in-the-lounge?\" aria-expanded=\"false\" aria-controls=\"accordion-2577132278-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>If I choose to wait while my vehicle is serviced, what amenities are available in the lounge?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2577132278-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2577132278-label\">\n\t\t\t\n<p>We relish the opportunity to host you in our lounge, where you can enjoy:<\/p>\n<ul>\n<li>Gourmet food and beverages at Bachour Caf\u00e9<\/li>\n<li>On-site concierge team with full menu of services at your disposal<\/li>\n<li>Complimentary Wi-Fi access<\/li>\n<li>Complimentary iPads available in the lobby for your use while you wait<\/li>\n<li>Complimentary chargers for your mobile devices and tablets<\/li>\n<li>On-site accessories boutique<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3709997203\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3709997203-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-received-a-call-that-my-car-is-ready-for-pick-up.-what-is-the-latest-that-i-can-pick-up-my-car-from-service?\" aria-expanded=\"false\" aria-controls=\"accordion-3709997203-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I received a call that my car is ready for pick up. What is the latest that I can pick up my car from service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3709997203-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3709997203-label\">\n\t\t\t\n<p class=\"p1\"><span class=\"s1\">We respectfully ask that you retrieve your vehicle one hour before closing. Below is a list of pick up times\u2026<\/span><\/p>\n<ul>\n<li class=\"li1\"><span class=\"s1\">Monday \u2013 Friday 6 p.m.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Saturday 5 p.m.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Sunday Closed<\/span><\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3092606065\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3092606065-label\" class=\"accordion-title plain\" href=\"#accordion-item-i\u2019m-not-in-miami,-will-you-ship-the-factory-parts-i-need?\" aria-expanded=\"false\" aria-controls=\"accordion-3092606065-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I\u2019m not in Miami, will you ship the factory parts I need?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3092606065-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3092606065-label\">\n\t\t\t\n<div class=\"panel panel-default\">\n<div id=\"collapse20\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading20\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<p>Yes! We will gladly ship worldwide. Please contact a\u00a0<a href=\"mailto:parts@thecollection.com\">Parts Specialist<\/a>\u00a0direct for details.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-default\">\n<div id=\"heading21\" class=\"panel-heading\" role=\"tab\"><\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3643066960\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3643066960-label\" class=\"accordion-title plain\" href=\"#accordion-item-have-more-questions?\" aria-expanded=\"false\" aria-controls=\"accordion-3643066960-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Have more questions?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3643066960-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3643066960-label\">\n\t\t\t\n\t<div id=\"text-2066137141\" class=\"text\">\n\t\t\n<p>If you still haven\u2019t found what you are looking for, please contact one of our ambassadors today at <a href=\"tel: 305.444.5555\">305.444.5555<\/a> to get answers to any questions you may have. Or, contact a Manager for brand-specific questions:<\/p>\n<p>Audi: <a href=\"gnavarette@thecollection.com\">Gabriel Navarette <\/a>| 305.476.2058<br \/>\nPorsche: <a href=\"nedwards@thecollection.com\">Nick Edwards<\/a> | 305.476.2014<br \/>\nLand Rover\/Jaguar: <a href=\"philip.leite@jlrcoralgables.com\">Phil Leite |<\/a> 786.516.2902<br \/>\nFerrari: <a href=\"acruz@thecollection.com\">Andres Cruz<\/a> | 305.476.3052<br \/>\nMaserati\/Alfa Romeo: <a href=\"randy.cano@thecollection.com\">Randy Cano<\/a> | 305.569.7945<br \/>\nAston Martin\/McLaren: <a href=\"jgerena@thecollection.com\">Javier Gerena<\/a> | 305.569.7942<br \/>\nPre-Owned: <a href=\"wpena@thecollection.com\">William Pe\u00f1a<\/a> | 305.476.3050<\/p>\n\t\t\n<style>\n#text-2066137141 {\n  color: rgb(0, 0, 0);\n}\n#text-2066137141 > * {\n  color: rgb(0, 0, 0);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":19,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-69","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.thecollection.com\/wp-json\/wp\/v2\/pages\/69","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thecollection.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.thecollection.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.thecollection.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thecollection.com\/wp-json\/wp\/v2\/comments?post=69"}],"version-history":[{"count":35,"href":"https:\/\/www.thecollection.com\/wp-json\/wp\/v2\/pages\/69\/revisions"}],"predecessor-version":[{"id":22552,"href":"https:\/\/www.thecollection.com\/wp-json\/wp\/v2\/pages\/69\/revisions\/22552"}],"up":[{"embeddable":true,"href":"https:\/\/www.thecollection.com\/wp-json\/wp\/v2\/pages\/19"}],"wp:attachment":[{"href":"https:\/\/www.thecollection.com\/wp-json\/wp\/v2\/media?parent=69"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}